Changes may affect any stage of processing/placing an order, including:
Let's consider each stage in more detail.
The standard sequence of order statuses is as follows:
- New order.
When using the functionality of multi-stage transactions, it becomes possible to change the sequence of statuses, their names, add/remove statuses according to the used sales funnel.
Display and logic operation of buttons displayed to the user
You can configure the portal to work so that the Reserve button appears next to the product, when you click on it in 1C the attribute Reserve will be added to the selected product, ensuring that the product will be available to the client until the status is changed.
A change in the logic of work may concern absolutely all buttons displayed during the process of placing an order. If the business process used involves only 1 button, for example, Buy for 1 click, then the functionality of multi-stage transactions allows you to delete all "unnecessary" buttons or rename them.
Order processing logic
The order processing process can be customized according to the logic of your company.
For example, if 1C implements its own logic for canceling orders, for which the box Cancel for the reason is responsible, then you can configure the logic in which marking this checkbox will remove the goods from the order, without any additional actions.
Logic of payment of orders
It is possible to configure arbitrary logic for payment of orders.
For example, in the case of placing an order in the absence of a credit limit, the order will automatically be assigned a certain status, signaling the manager about the need to contact the customer and offer to change the payment method to "cash/cashless". Or, on the contrary, the type of payment can be automatically changed to "cashless/cash/by card" without informing managers/customers.
Delivery Status Logic
It is possible to set the delivery status, depending on the stage of delivery.
For example, after registration, the order may be assigned the status of Assembly, after assembly and dispatch to the customer, the status can be changed to Left the warehouse, after receipt at the pick-up point, the status can be changed to Ready for delivery.
Roles of users involved in order processing
It is possible to modify the entire order processing process by adding roles that are appropriate for the business processes used.
For example, in addition to the supplier and customer, the following may be added: manager, financial controller, cashier and others.
The functionality of each role can be distinguished based on the company's business processes.